Terms of Service

These terms govern your use of Gridwork. By creating a workspace you agree to them. We've kept them short and readable — if anything is unclear, write to hello@bygridwork.com.

Your account

You're responsible for the accounts you connect, the playbook you teach your agents, and keeping your login secure. You must have the right to connect the channels and data you bring to Gridwork.

Acceptable use

• Follow the messaging rules of the platforms you connect (WhatsApp, Instagram, Meta and others).
• Respect consent — only message customers who have opted in, per their consent status.
• Don't use Gridwork to send spam, unlawful, or deceptive content.

Plans, credits and billing

Plans include a monthly bundle of credits; a credit is one meaningful action. Ad budgets pass through at cost. Fees are billed in advance and are non-refundable except where required by law. You can change or cancel your plan from your dashboard at any time.

Your content

You own your data and your customers' data. You grant us the limited rights needed to run the service for you. We never sell it or use your conversations to train shared models.

Availability

We work hard to keep Gridwork online and fast, but the service is provided “as is.” Scale plans include an SLA. We may update the service and these terms; we'll give reasonable notice of material changes.

Contact

Questions about these terms? Write to hello@bygridwork.com.