Terms of use

These terms cover the Gridwork website and the Gridwork app. They are written to be read, not survived. Where a sentence has a consequence, it says what the consequence is.

Who these terms are with

Gridwork is a product of Momentem, at Office A, Innovation Business Center, Al Rifaa, Ras Al Khaimah, United Arab Emirates. In these terms, we and us mean that company, and you means the person or the business using Gridwork.

If you are agreeing to this on behalf of a company, you are confirming that you are allowed to.

What Gridwork does

Gridwork gives you AI employees for marketing and sales. They plan work, do it inside the accounts you connect, and bring it back finished. Nothing is published, sent, spent or promised without a human approval.

They are software, not people, and they get things wrong. Everything they produce is a draft for you to check. Read the work before you approve it, and read it hardest where it touches a price, an availability, a legal obligation or a claim about your own business.

Your account and your access

While Gridwork is in beta, access to the app is by invitation. When general access opens, the plan on your account governs what you get.

Look after your account. Keep the sign-in details to yourself and tell us straight away if you think somebody else has them. You can invite people into your workspace, and what they do there is on the account.

You need to be old enough to enter a contract where you live, and you may not use Gridwork on behalf of an account we have already suspended.

What you are responsible for

• The materials you upload and the accounts you connect. You confirm you have the right to use them and to let us use them for the tasks you set.
• What your employees say in your name. It is your brand, your list and your customers.
• The rules of the platforms you connect. A social network's terms, an email provider's sending rules and an advertising platform's policies apply to you, and nothing we build overrides them.
• Not using Gridwork for anything unlawful, deceptive or harmful, and not for content that harasses, defrauds or impersonates.
• Not trying to break, overload or take apart the service, and not trying to extract the instructions behind the employees.

If any of that happens we may suspend access. Where it is safe and lawful to say so, we will tell you what went wrong and what would put it right, because a block you cannot get past is only half a decision.

Approvals, and what an approval means

The approval system is the product, so it gets its own section.

Some things can never happen without an approval on record: spending money, sending to a new audience, publishing, buying a domain, agreeing to anything binding, and connecting or disconnecting an account. That is not a setting, we will not turn it off for you, and there is no plan on which it is absent.

For lower-risk work you can loosen the gate, so that an employee can post to a channel without asking you every time. That is your decision, it is recorded, and you can tighten it again in one move.

Approval means it ships. When you approve something you are telling us to do it, and the result is yours. If you are unsure, reject it and say why, and the employee will bring back another version.

Plans and billing

While your access is a beta invitation, nothing is charged. There is no card on file and no invoice.

Where a paid plan applies to your account: it is billed in advance for the period you choose, your monthly allowance is allocated for that period, and the plan states what happens to any of it you do not use. Top-ups are charged at the rate shown when you buy them. You can cancel at any time and keep your access until the end of the period you have already paid for, and we do not pro-rate a period you have part used.

What your plan costs and what it includes are set out on your account and in the order you agree to. If that order and this page ever disagree, the order is the one that counts.

Taxes are added where the law requires them.

Who owns what

You own what your employees make for you: the posts, the emails, the briefs, the ad copy. You own the materials you give us. You own your customer data. None of that changes by being processed here.

We own Gridwork: the platform, the employees, the way they are built and instructed, and everything we make. Using the service licenses it to you and gives you no share of it.

You give us permission to use your materials and your data for one purpose only, which is running the service for you. That permission ends when you leave.

We do not train shared models on your content, your customer data, your contracts or your credentials. The model provider behind Gridwork does not train on this traffic either. Your business does not become anybody’s training set.

Feedback you send us we may use freely. It is the one thing in this section that flows the other way.

Liability, ending it, and the law that applies

Availability. We provide the service with reasonable skill and care. We do not promise it is uninterrupted or faultless, and we promise no business outcome: no revenue figure, no ranking, no reply rate. Anyone who promises you those is guessing.

Liability. We are not liable for indirect or consequential loss, for lost profit or lost data, or for the consequences of something you approved. Our total liability for any claim is capped at what you paid us in the twelve months before it. Nothing here limits liability that cannot lawfully be limited, including fraud and personal injury caused by negligence.

Ending it. You can stop at any time by deleting your workspace or telling us, and data deletion says exactly how. We can end this agreement if you break these terms, or on thirty days' notice for any other reason, in which case we refund the unused part of anything paid in advance. When it ends, employees stop, connections disconnect, an export is offered, and thirty days later everything is purged.

Changes. If we change these terms in a way that matters, we email you at least thirty days before it takes effect. Carrying on using Gridwork after that is how you accept it. If you would rather not, tell us and we will close the account and refund the unused part of what you paid.

The law that applies. These terms are governed by the federal laws of the United Arab Emirates and the laws of the Emirate of Ras Al Khaimah, and the courts of Ras Al Khaimah have exclusive jurisdiction over any dispute.

If something goes wrong. Email hello@bygridwork.com first. Most of it is a misunderstanding, and we would rather fix it than argue about it. What we do with your information is in the privacy policy, and the cookie policy lists what this site puts in your browser. To have any of it deleted, follow data deletion.