Settings → Channels → WhatsApp. Scan the QR with the phone that runs your business number, or connect a WhatsApp Business API number directly. The team starts reading (not sending) immediately, so you can watch before anything goes live.
Yes — that’s ask-first mode, and it’s the default on day one. Every draft appears in your review queue; approve with one tap or edit before sending. Switch any category to automatic whenever you’re ready.
One meaningful action: a conversation handled, a post published, an invoice chased. Reading, monitoring and drafts you reject are free. Unused credits roll over one month.
Each agent has a Voice panel: pick warm/professional/playful, add phrases to always or never use, and paste examples of messages you love. Corrections you make in the review queue teach it permanently.
Yes — the pause switch in the top bar stops all outbound activity across every channel immediately. Incoming messages keep being collected so nothing is lost while you’re paused.
Settings → Data. Export gives you a complete archive (conversations, invoices, audit log) within minutes. Deletion is permanent and completes within 30 days.
Still stuck?
Message us on WhatsApp — our own team answers, 24/7.